Analysis of user expectation of mobile services in education

Abstract

To estimate the relevance of mobile services in the education process and day-to-day operations of an university, we conducted a survey in Peter the Great St. Petersburg Polytechnic University. There was 402 participants, including 361 students, 28 instructors, and 13 representatives of other categories of employees. The survey provides information on the way the participants use mobile devices, and shows that they expect from the new services.